"Delays and my mothers last days"

My mother was under the care of Acute Care at Home for approx 8 days for fluid management due to Heart Failure.. 

Her health was deteriorating due to her Heart Failure and it was decided that she would require a hospital admission as she was not responding the medication. ACAH had stated that she should be admitted ASAP however they stated that they would source a hospital bed for her. 48 hours passed without my mother being admitted to hospital, and when we asked why she was not being admitted we were told that there was no bed available in the hospital.

My mothers health had deteriorated to the point were an emergency ambulance had to be called by the family as she was in a lot of pain, dehydrated, semi conscious and in urinary retention.

My mother was receiving high doses of diuretics due to her Heart Failure/fluid overload however she was not catheterized and her urinary output did not appear to be monitored.

The ACAH staff who attended to my mother the day of her hospital admission was unable to tell us what her diagnosis was as the Doctor stated that 'they had never met my mother before.

When we asked if she could remain at home and be made comfortable in her last days again we were told that the staff were unsure. Unfortunate my mother passed away 3 days later in hospital and as a family we are heartbroken.