"Some unprofessional staff"

I had an operation yesterday and this was my third visit to The Park Hospital. I arrived at reception and was greeted by a lovely group of reception staff. One of them booked me in and was walking me up to my room to be admitted. When we arrived on the ward there were 4 members of staff standing behind the desk looking at my notes and trying to pronounce my name and then laughing about it. It was repeated 3 times and even my mother overheard it. I was already feeling anxious about my surgery and this left me feeling really deflated and upset. There was just no need and my name is very easy to pronounce if you are literate. Apart from the 4 members of staff laughing about my name all the other members of the team were lovely and very accommodating. A sad experience on my part as it did ruin my day. I would like an apology as nobody should have to go through that especially with patients walking around and being able to hear conversations that are about them.