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Thanks for your kindness and professionalism

Posted By James735

"Thanks for your kindness and professionalism"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Xrays & Scans

(as the patient),

After injuring my ankle it remained painful and swollen and I  was concerned I might have broken it. So I visited the minor Injuries Unit at Crosshouse Hospital in Ayrshire.

Once past reception, the experience was excellent and I found all of the staff remarkable. If someone had asked me to create a kind of "this is what we should aim for" statement from a patient's point of view, then my visit today would have been the model for it. 

I was initially seen by a triage nurse, then by an outstanding nurse who examined my ankle and arranged for an immediate x-ray. The radiology team were also helpful and then it was back to the specialist nurse, who explained the situation and arranged a follow up visit for a week later.

I know that the NHS faces huge challenges and is being stretched beyond breaking point, and that means even more credit is due to the people who helped me today.

Very well done and many thanks for your kindness and professionalism.


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Responses

Response from Linda Russell, Business Manager, Management Offices, Crosshouse Hospital, NHS Ayrshire & Arran 2 years ago
Linda Russell
Business Manager, Management Offices, Crosshouse Hospital,
NHS Ayrshire & Arran

Submitted on 19/05/2023 at 13:10
Published on Care Opinion at 13:10

Thank you so much for taking the time to share your lovely feedback, which the team in ED will be delighted to receive. It will be really encouraging for them to know that you felt so well supported and appreciative of their help and expertise.

Wishing you all the best for your recovery.

Linda

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Head of Imaging, Medical Imaging, UHC, NHS Ayrshire and Arran 2 years ago
NHS Ayrshire and Arran

Submitted on 19/05/2023 at 13:29
Published on Care Opinion at 13:29

Dear James735,

Thank you so much for taking the time to provide your feedback around your experience when you accessed our service for your ankle x-ray, I will ensure your comments are passed on to staff.

Our staff are incredibly grateful to receive positive feedback and to know the care they have provided has been appreciated.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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