"Getting thru on phone"

About: Pilgrim Hospital Pilgrim Hospital Boston PE21 9QS

Posted via nhs.uk 2 years ago

Trying to cancel an appt and nobody answers the phone ... have tried loads of times even went thru switchboard but all to no avail. This is not a good service as I know my appointment could have been offered to another patient . So I have had to dna on this appt. I am aware of shortages within the NHS but surely there must be a receptionist who answers the phones ...

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Laura Kearney

Outpatients Operational Services Manager, Outpatients,

United Lincolnshire Hospitals Trust

Submitted on 24/05/2023 at 09:55

Published on Care Opinion at 09:55

Please accept my sincere apologies on behalf of ULHT for your poor experience in our failing to answer your call.
As there are so many telephone numbers and lines coming into the Trust unfortunately I am unable to comment any further without specifics, but I would be very happy to investigate if you would be kind enough to provide me with the details of your appointment, either directly via email laura.kearney@ulh.nhs.uk or our PALS team whose contact details can be found here Patient advice and liaison service (PALS) - United Lincolnshire Hospitals (ulh.nhs.uk)
Many thanks
Laura

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