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"I don’t feel judged and I feel listened to 100%"

About: Carseview Centre Community Mental Health Services / North Community Mental Health Team

(as a service user),

I’ve been dealing with my anxiety for around 14 years now and was admitted to Carseview Centre in May 2021. My total stay was just over 10 weeks. It was the hardest thing I’ve ever done, but was also the best. 

The staff at Carseview get to know you on a personal level and have your best interests at heart. You can speak to any staff member at any time, day or night, and you know you’ll have a sympathetic ear to listen. The courage, self esteem and confidence I found whilst in Carseview is something I haven’t felt for a long time and I can’t thank the staff enough for everything they did for me. 

I have since been working with my CPN at Whitehills, Forfar. The progress I have made with her is phenomenal and I know that I can be honest and open about absolutely anything. She listened attentively, we have a laugh which really puts me at ease and she is one of the most encouraging people I have ever met. My care here has been completely different to when I lived in England, and I wouldn’t change it for the world. The system does work, you just have to be open to allowing it to work. 

I have also been working with a Support Worker at Whitehills for the last 4 months or so. We get to go out for walks, or for coffee and talk, again about absolutely anything. I don’t feel judged and I feel listened to 100%. I also get to share my  news and achievements and to see how happy this also makes my support team really is so encouraging. I know they’re behind me 100% and support me, and I can talk to them like friends. Putting me at ease is extremely difficult, but I have finally found the people who can do this and help me. 

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Responses

Response from Allison McGurty, NHS Tayside 2 years ago
Allison McGurty
NHS Tayside
Submitted on 19/05/2023 at 16:01
Published on Care Opinion at 16:21


Good afternoon, my name is Ally McGurty and I am the Clinical Team Manager for the Community Mental Health Team in North Angus, I would like to thank you very much for taking the time to share you story and of providing this lovely feedback with regards to the care and support you have received from the team.

I will share this with the team and your kind words are inspirational to us who work within mental health. I would also like to commend you for the amazing progress you have made and I wish you the very best going forward in your journey of recovery.

Best Wishes

Ally

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Response from Dawn Wigley, NHS Tayside 2 years ago
Dawn Wigley
NHS Tayside
Submitted on 19/05/2023 at 17:31
Published on Care Opinion on 21/05/2023 at 20:33


Thank you for taking the time to leave positive feedback about your admission to Carseview Centre and how Mental Health Nurses have supported your recovery. I wish you well for the future.

Kind Regards

Dawn Wigley

Lead Nurse

Inpatient Mental Health & LD Services

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