"Plunged into the dark ages! "

Shotley and Holbrook surgery seem to have left the modern world. I feel so sorry for the staff who are trying to defend the indefensible. This is a GP surgery that I’ve been a patient of for 30years, it was modern and forward thinking, online booking was easy, appointments were available, staff always helpful, the GPs consistent and excellent. Concerns started when prescriptions kept going to the wrong location, despite always asking on the online booking for Holbrook, inevitably they went to Shotley. Then I needed to see a doctor as a recent new HRT prescription was making me feel poorly. I work full time, calling at 8am to sit in the phone for 20minutes then be told no appointments, call back at 1pm and for the same to happen… day 2 repeat, when asking why appointment couldn’t be made in the afternoon they just said no, call back at 1pm, I explained I was working and had a meeting so that wouldn’t be possible. I asked if I could just get a different HRT prescription, but told no not without talking to GP. I can’t use the online form to contact as doesn’t seem to work for this GP surgery from the NHS App. I’ve recently seen over 30 comments in a local community Facebook comment about how poor the service at Holbrook and Shotley surgery is. Covid cannot be an excuse for such poor service anymore, the approach does not live up to NHS values and certainly does not put patients first. It also is so inefficient, staff are no doubt getting lots of frustrated and angry patients to deal with which is also unnecessary, it’s a surgery that is being very poorly run and I feel this needs to be investigated urgently.