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"I thank you all for an outstanding experience"

About: General practices in Fife Queen Margaret Hospital / Radiology

(as the patient),

I had a scheduled radiology appointment for a problematic right knee that had been troublesome for several months. In the past I went to the A&E department in Kilcaldy, then recently I visited the Linburn surgery where I was seen by my GP ,whom referred me for an x-ray at the Queen Margaret Hospital.

Today, was my scheduled appointment  at the radiology department, where the staff greeted me well. I took a seat in the waiting room, and noted a 20 minute wait, but to my surprise, my scheduled appointment was right on time with the radiology staff whom was very professional, warm and kind and her communication was crystal clear of she needed me to do for the x-ray.

I was feeling extremely nervous about my  appointment today at the local hospital, my anxiety was reduced considerably due to the staff at the  Queen Margaret hospital today, they made the whole hospital experience a very pleasant one. I thank you all for an outstanding experience, and also to the  Linburn surgery for the express service to the local community hospital X-ray referral for my right knee.

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Responses

Response from Zoe Maclaughlan, Lead Radiographer, Radiology, NHS Fife 2 years ago
Zoe Maclaughlan
Lead Radiographer, Radiology,
NHS Fife

Lead Radiographer Phase 3 x-ray Victoria Hospital

Submitted on 18/05/2023 at 20:45
Published on Care Opinion on 19/05/2023 at 08:11


picture of Zoe Maclaughlan

Dear Catherine823,

Thank you for taking the time to give feedback on your experience in the radiology department at Queen Margaret Hospital. It is great to hear you had a positive experience in the department, and that you were put at ease and seen promptly by the staff. I hope you get some answers about your troublesome knee and I will be sure to pass this feedback on to the whole radiology team, who will really appreciate your feedback.

Best Wishes,

Zoë Maclaughlan

Senior Radiographer

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