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Provided with great care and advice

Posted By Palm tree

"Provided with great care and advice"

About: University Hospital Monklands / Trauma & orthopaedics

(as a service user),

I would really like to thank Diane and Jamie in the fracture clinic at Monklands Hospital for all the care they have provided me over the last month or so.

I have made several trips to have casts and dressings on and off and each time they have been brilliant and provided me with great care and advice. Today I did not require another cast and now in a splint. In the nicest possible way I hope to not see you both again! Keep up the great service you provide and thank you both very much. 

Would also like to thank Steven who helped me with the wrist splint today, he has been there each appointment directing me and keeping me right! Nothing was ever a bother to him. Thank you all. Now need to work on my exercises for the next part of my healing process! 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 19/05/2023 at 16:31
Published on Care Opinion at 16:31

picture of Jennifer Montgomery

Dear Palm tree,

Thank you for your feedback on your recent experience at the fracture clinic at University Hospital Monklands. I am delighted Jamie and Diane have given you first class treatment at each of your appointments over the last month. I am also delighted that Stephen has been a great support and advisor at each of your appointments and that he has given you great care at your most recent appointment.

It is great encouragement for the staff to be recognised and feel valued. It will be a pleasure to share your feedback with the team.

I wish you all the best with your recovery.

Thank you,

Jenni

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