"None the wiser after telephone consultation"

About: Belfast City Hospital / Gastroenterology Belfast City Hospital Gastroenterology BT9 7AB

Posted by doro21 (as the patient), 2 years ago

I waited 6 weeks for the results of a CT scan, I had a telephone consultation with someone who was reluctant to tell me their name, I don't even know if I was speaking to a doctor or some other grade of staff.
The person was vague and did not seem to be able to answer my questions.
Having waited 6 weeks for a result and taken an afternoon off work( for which I will not get paid ) I am none the wiser as to my state of health.

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Mandy Dougan

Lead Nurse Medical Specialities, Royal Victoria Hospital,

Belfast Health and Social Care Trust

Submitted on 30/05/2023 at 14:15

Published on Care Opinion at 16:54

Good afternoon
Thank you for taking the time to share your experience with us via Care opinion. My name is Mandy Dougan, I am the lead nurse covering the gastroenterology service. I am very sorry to hear of your poor experience following your gastroenterology telephone consultation last week. I am disappointed to learn that you still have questions pertaining to your health which have not been fully addressed to your satisfaction. I am happy to be contacted to discuss this further and look into this matter in more detail my email address is mandy.dougan@belfasttrust.hscni.net
Many Thanks Mandy

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