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"Excellent treatment and care"

About: Nuffield Health, Plymouth Hospital

I underwent total knee replacement surgery on two occasions in September 21 and Feb 23 and would like to say that on both occasions the treatment and care I received from the surgeon and nurses was exemplary . My stayin hospital was for 2/3 days and on discharge was given adequate medication and an ice cuff My wound was covered in a waterproof dressing and so was able to shower the day after the operation ,The clips were removed by a nurse at the doctor's surgery after 10 days. The followup physio and excercises ensured myknee attained the maximum bend. However not all NHS providers in Plymouth are as helpful . My neighbour had a total knee replacement on 5th May this year. She was discharged the day following the operation with medication but no ice cuff. Her wound has been glued and covered Una waterproof dressing but with instructions not to shower for 2weeks When she rang her surgery for an appointment for the dressing to be changed in 10 daysan appointment was not available and she was told to go to A&E . I feel very fortunate to have attended the Nuffield for my operations and fail to see why other providers are not as effective.

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Responses

Response from Nuffield Health, Plymouth Hospital 2 years ago
Nuffield Health, Plymouth Hospital
Submitted on 15/05/2023 at 15:17
Published on nhs.uk at 20:11


We are delighted to hear of your incredible recovery and satisfaction with your knee replacement. We strive to provide all of our patients with a 5 Star Service and it would appear that we did just that!

Thank you for taking the time to share this positive feedback - I shall pass it on to my colleagues here at Nuffield Health Plymouth Hospital.

Kindest regards

Merika Longhurst

Head of Sales & Services, Nuffield Health Plymouth Hospital

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