"Bolton Wheelchair Service"

A referral was made by my elderly fathers GP to the wheelchair service for an assessment of his needs. The referral was rejected by letter with no valid reason as to why. Turns out when I tried to speak to someone, they blamed the GP surgery for incorrectly filling out the form. Having seen the form, I can see it was completed correctly but some information was missing, I wonder why they couldn’t chase the GP surgery to get this corrected rather than reject the referral causing upset to both the patient and carer. Eventually I spoke to the team leader who agreed to come out and carry out an assessment, this was in line with the wheelchair service referral process as detailed on the website. The assessment was then cancelled 90 minutes before it was due to take place due to staff sickness, and no-one has bothered to make contact to re-book the appointment.