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"Grandsons liver transplant care"

About: King's College Hospital (Denmark Hill) / General surgery

(as a relative),

My grandson in his 20s is currently on Todd ward after a liver transplant, the care he is receiving is appalling, he has now been in chronic pain for 4 days , can’t sleep don’t feel like eating , the pain killers he is receiving are not helping at all , and after saying this many times nothing has changed , the staff are very slow in there response to pushing the button , which I might add he doesn’t do unless he really needs to.

He is a model patient and not at all needy , there is no communication they don’t know anything when asked , no empathy or compassion and they are definitely not run off there feet most of time there, sitting on their screens god knows why ? Because they're obviously not finding out about their patients otherwise they would know more.

Must say there are a couple who are not to bad , and the doctors when you get to see them are in the most part helpful but the ward it’s self is very incapable of proper care . 

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Responses

Response from Patricia Mecinska, Assistant Director for Patient Experience, King's College Hospital NHS Foundation Trust nearly 2 years ago
Patricia Mecinska
Assistant Director for Patient Experience,
King's College Hospital NHS Foundation Trust
Submitted on 17/05/2023 at 08:44
Published on Care Opinion at 09:32


Dear @julietkb67, I am so sorry to hear about your grandson's poor experiences. This is not the quality of care we strive to deliver.

Are you please able to drop me an e-mail at patricia.mecinska@nhs.net so I can look into this for you?

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