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"Grandsons liver transplant care"

About: King's College Hospital (Denmark Hill) / General surgery

(as a relative),

My grandson in his 20s is currently on Todd ward after a liver transplant, the care he is receiving is appalling, he has now been in chronic pain for 4 days , can’t sleep don’t feel like eating , the pain killers he is receiving are not helping at all , and after saying this many times nothing has changed , the staff are very slow in there response to pushing the button , which I might add he doesn’t do unless he really needs to.

He is a model patient and not at all needy , there is no communication they don’t know anything when asked , no empathy or compassion and they are definitely not run off there feet most of time there, sitting on their screens god knows why ? Because they're obviously not finding out about their patients otherwise they would know more.

Must say there are a couple who are not to bad , and the doctors when you get to see them are in the most part helpful but the ward it’s self is very incapable of proper care . 

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Responses

Response from Patricia Mecinska, Assistant Director for Patient Experience, King's College Hospital NHS Foundation Trust 11 months ago
Patricia Mecinska
Assistant Director for Patient Experience,
King's College Hospital NHS Foundation Trust
Submitted on 17/05/2023 at 08:44
Published on Care Opinion at 09:32


Dear @julietkb67, I am so sorry to hear about your grandson's poor experiences. This is not the quality of care we strive to deliver.

Are you please able to drop me an e-mail at patricia.mecinska@nhs.net so I can look into this for you?

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