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"Lucky to have the best medical team from ICU & HDU"

About: East Surrey Hospital / Intensive Care Unit (ICU)

(as the patient),

My experience at East Surrey Hospital during a severe asthma attack was a rollercoaster of emotions and uncertainties. I was admitted with a critical condition that required intubation and sedation not once, but twice. It was an incredibly challenging time for me and my loved ones, but the incredible team at the ICU and HDU provided the care and support we desperately needed.

First and foremost, I want to extend my heartfelt appreciation to all the nurses, doctors, and supporting staff of the ICU and HDU at East Surrey Hospital. Their dedication and expertise played a crucial role in my recovery. Throughout my 18-day stay, they went above and beyond to ensure I received the best care possible. I am immensely grateful for their unwavering commitment.

The physical and psychological support provided by the hospital staff was truly outstanding. Not only did they attend to my medical needs with utmost professionalism, but they also extended their care to my family, who were equally anxious and worried. Their empathy and understanding made a significant difference during such a challenging time.

What struck me the most was the evident passion the healthcare professionals had for their work. They approached each patient with a genuine desire to make a positive impact. Their willingness to go the extra mile and provide comfort in times of distress was truly remarkable. It was clear that their dedication stemmed from a deep-rooted sense of compassion and a genuine desire to help others.

The team at East Surrey Hospital was not only highly skilled but also incredibly caring and considerate. They treated me with dignity and respect, ensuring that I felt valued as a person, not just a patient. Their presence provided a sense of reassurance and encouragement, which greatly contributed to my recovery journey.

To the exceptional team at East Surrey Hospital, I want to express my sincerest appreciation. Your unwavering dedication, compassion, and professionalism make you the best in your field. Please continue your excellent work, as your contributions make a significant difference in the lives of patients like me. Thank you for everything you do, and well done on a job incredibly well done.

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Responses

Response from Penny Firshman, Patient Experience Lead, Patient Experience, Surrey & Sussex Healthcare Trust 10 months ago
Penny Firshman
Patient Experience Lead, Patient Experience,
Surrey & Sussex Healthcare Trust
Submitted on 21/06/2023 at 15:24
Published on Care Opinion at 15:24


Thank you so much for the time you took to provide us with your feedback. I am sorry to hear you were unwell and required support from our teams in ICU and HDU. I am however very pleased to hear that you received good care from our staff at the hospital. We will pass your comments onto the critical care team as hearing that what they do makes a difference is so important.

Many thanks

Patient Experience Team

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