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"MRI scan results - help please"

About: Heatherwood Hospital / Neurology Heatherwood Hospital / Urology

(as the patient),

Hi I've been waiting on MRI scan results to come back I was told any where between 1 week and 2 weeks. Now I'm over a month in still not heard nothing. It's constantly got it on my mind which is stressing me out.

I know who had some one at my work work who had one just before me yet they found within 5 days.

I've rang my doctors and they told me to ring my urology which I did and they said ring radiology which I did but I couldn't get through.

I was in a queue for hours and no one responded to me so I put the phone down being even more stressed out I contacted Frimley health on my app they responded back saying I need to wait 8 to 10 weeks but I feel is way to long when I hear that they get the results back really quick

Can someone please help so I can just find out. 

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Responses

Response from Alex Jackson, Patient Experience Manager, Frimley Health NHS Foundation Trust nearly 2 years ago
Alex Jackson
Patient Experience Manager,
Frimley Health NHS Foundation Trust
Submitted on 18/05/2023 at 15:29
Published on Care Opinion at 15:29


Dear Myhealth32,

Thank you for getting in touch.

Please accept my sincere apologies on behalf of the Trust for the issues you have had.

I have shared your story appropriately with colleagues. Please contact the PALS team at Wexham Park – who cover Heatherwood – at fhft.palswexhampark@nhs.net and they should be able to help you.

Once again please accept my apologies,

Kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

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