This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"29 hours in A&E"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency

(as a service user),

I had to take my husband to A&E in the early hours of the morning due to server trigeminal neuralgia attacks. 8 hrs waiting to see the 1st  Dr who was very thorough and wanted a 2nd opinion which took a further 8hr wait. 16 hrs of people watching in the waiting area. Totally shocked at what some people actually came into A&E and how after a few hours wait just get up and walk out! 

I'd like to say a big thank you to the staff for continually keeping us updated during our wait, and then a trip round to majors for an infusion to help the attacks lead to another 13 hrs wait for a bed.

All the staff involved in my husband's care treated him with great respect and care. The amount of patients on beds in corridors was shocking and upsetting to see, but the staff worked tirelessly doing their jobs. 

Being a patients relative and not a member of staff is the hardest thing to do, but knowing just the small things you do like letting them know what's happening and offering a cup of tea makes such a big difference at such a worrying time.

While writing this my husband is still an inpatient, but that's a completely different story! 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kelly Morley, Patient Experience Officer, Patient Experience and engagement, Nottingham university hospitals 11 months ago
Kelly Morley
Patient Experience Officer, Patient Experience and engagement,
Nottingham university hospitals
Submitted on 22/05/2023 at 09:58
Published on Care Opinion at 09:58


Hello Mat230-1

Thank you so much for sharing your patient experience with us, it sounds like your husband was in the right place and despite the department being so busy you felt well supported during this time.

The staff work so hard to ensure the patients feel this way and they will be so pleased to hear that your feedback is so positive – I will pass this on to the Department matron now.

In regards to you husbands admission if there is anything we can help you with please contact us on QMCPET@nuh.nhs.uk and we will do our very best to help.

Kind regards

Kelly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k