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"They were all attentive and sympathetic"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Orthopaedic Ward B23 Forth Valley Royal Hospital / Outpatients General practices in Forth Valley

(as a service user),

My wife contracted an IGAS infection in her right hand at the base of her thumb in January 2023. Our GP immediately referred her to Accident & Emergency at Forth Valley Royal Hospital and that evening she underwent a procedure to flush out the infection.

She was admitted to Ward B23. and a course of IV anti-biotics prescribed. After eight days in hospital, she was discharged but after a routine wound dressing, a few days later, she was re-admitted after the infection re-appeared. After a further 2 days in hospital, with more anti-biotics. she was finally discharged.

She had to return for weekly dressing changes and wound monitoring in addition to weekly visits to The Richmond Practice for similar treatment. After 16 weeks of visits to Area 5 Outpatients Dept at Forth Valley Royal Hospital she was finally well enough to be discharged from the care of the Hospital.

We would like to thank all the staff of staff of Ward B23 and Area 5 Outpatients in particular Nicole, Julie and Kevin who looked after her and became friends during the regular visits over the period. They were all most attentive and sympathetic and were genuinely interested in her progress, in fact they all were delighted to view how their care had helped to heal the particularly serious wound that my weekly photographs detailed. we can’t thank them enough and feel sure that their sympathetic care was a great positive factor in recovery!

Keep up the excellent work!

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Responses

Response from Kevin McCloskey, Senior Charge Nurse, Ambulatory Trauma and Orthopaedics, NHS Forth Valley 2 years ago
Kevin McCloskey
Senior Charge Nurse, Ambulatory Trauma and Orthopaedics,
NHS Forth Valley
Submitted on 19/05/2023 at 11:46
Published on Care Opinion at 11:46


picture of Kevin McCloskey

Hello Baxterbw23

Thank you for taking the time to leave such kind feedback.

I understand what a difficult time your wife has been going through after contracting the infection in her hand. The staff were so excited for her when we were able to discharge her from our care as her hand had healed. We do try to put our patients at the centre of what we do and I am so glad your visits to clinic were positive.

It will be my pleasure to pass on your comments and thanks to the staff which for myself as a manager is always a happy task! It is always good to hear when we have made a difference.

Kind regards

Kevin McCloskey

Senior Charge Nurse

Trauma and Orthopaedics

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Response from Mhairi Dunbar, Senior Charge Nurse, B23 Orthopaedic Trauma, NHS Forth Valley 2 years ago
Mhairi Dunbar
Senior Charge Nurse, B23 Orthopaedic Trauma,
NHS Forth Valley
Submitted on 19/05/2023 at 12:39
Published on Care Opinion at 13:36


Hello Baxterbw23

Thank you so much for taking the time to post about your wife treatment, I can remember her well. I am so pleased to hear she has healed well and been discharged hospital care. I will pass on your comments to the team, as Kevin said, as a manger it is always lovely to get to pass this on!

Hope you are both well.

Mhairi Dunbar

Senior Charge Nurse
B23, Trauma and Orthopaedics

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