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Hard to get an appointment

Story from nhs.uk

"Hard to get an appointment"

About: Saxena L

I have been calling for months as I have a severe pain in my shoulder that I can even move it. Trying to call almost everyday but its si hard get through the phone lines dont open until 8.01 when you get the queu its absolute ridiculous been waiting for hours to say that no appoints call back again next day, calling again been in the 1st for long time after 30 min call finish as they say is too busy call again get 1st in queu and again too busy call later. That its absolute ridiculous, and still waiting to get an appointment

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Responses

Response from Saxena L 2 years ago
Saxena L

Submitted on 19/05/2023 at 08:32
Published on nhs.uk at 14:51

Hi - I am sorry to hear you're having problems getting through to us. We try to avoid the 8am rush by having appointments available with HCA, Practice Nurse, ANP and GP to book weeks in advance so, if you cannot get through at 8am (which is normally busy by those attempting to get an appt for an acute problem) then please call at other times in the day. The call queuing system we have installed holds our patients in a queue and you will be answered in turn. I would urge you to call and wait in the queue later in the day (1700-1820 is normally not busy on the phones). Hope this helps. Paul Bridgeman, Business Manager

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