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Always closed for emergency walk in !

Story from nhs.uk

"Always closed for emergency walk in ! "

About: Shepton Mallet Community Hospital

For the 3rd time I’ve gone here for emergency help and care and for a 3rd time the site says open but you get there and it’s closed the reception is rude and for a second time I got told can you not read the sign it is closed go to Glastonbury!! Completely rude and quite frankly annoying in an emergency! If you’re closed say so on the site so we don’t waste our time and go straight to Glastonbury and maybe the receptionists can learn some compassion and customer service!

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Responses

Response from Aly Rees, Manargerial Lead East Somerset MIU Service, Shepton Mallet, Frome and West Mendip MIU, Somerset NHS Foundation Trust 2 years ago
Aly Rees
Manargerial Lead East Somerset MIU Service, Shepton Mallet, Frome and West Mendip MIU,
Somerset NHS Foundation Trust

I manage the Minor Injury Sevice East Someset and work clinically as a Emergency Nurse Practitioner

Submitted on 16/05/2023 at 16:51
Published on Care Opinion at 16:51

Hello I am very sorry to hear of your experience with the Shepton Mallet MIU closures a. Currently Shepton MIU is open on Monday Wednesdays and Fridays with last patient booked in at 1430. Unfortunately our Emergency Nurse Practitioners are very understaffed and despite our best efforts we struggle to recruit to this highly skilled part of our workforce which is why the difficult decision was made to reduce the service in the short term. If this is then compounded by short notice sickness it is difficult to backfill and the service has to be closed. When this happens we try to communicate as fully as possible to the public via our communications department, I am sorry that we failed to so on this occasion. If you require our services in the future I encourage you call West Mendip on 01458 836454 who will be able to advice you which units are open.

The Somerset Foundation Trust website has the most accurate information regarding opening times and is the only website we have control over. There are several websites not related

I am sorry I cannot respond to your comments relating to the attitude of the reception staff as I do not manage that service but I know that the person who does is aware of your post and is planning to respond.

Again on behalf of the service I am sorry for the inconvenience.

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