"Unsatisfactory Care"

I recently had an experience with The Gables mental health service provided by the NHS and unfortunately, it was not a positive one. While I understand that the staff at The Gables are stretched thin due to underfunding, I was disappointed by the lack of empathy and professionalism displayed by some of the staff members.

For example, my girlfriend missed an appointment due to a miscommunication between the receptionist and the nurse. However, when she returned to reception, the staff refused to take responsibility and instead blamed my girlfriend for their own mistake. This was a frustrating experience for both my girlfriend and myself, as we understand that mistakes can happen, but it was the staff's unwillingness to take accountability that was disappointing.

Additionally, my girlfriend was promised a phone call regarding additional services but it never came. This lack of follow-up and communication from the staff was unprofessional and disheartening.

Despite these negative experiences, I do sympathize with the staff at The Gables as I understand that they are under a lot of pressure due to underfunding. It's clear that the staff at The Gables need more resources and support to provide the level of care that their patients deserve. While it's easy to place blame on the staff, it's important to recognize that the root of the problem lies in the lack of funding for mental health services in the NHS.

I hope that the government takes serious action to increase funding for mental health services and provide adequate resources for staff, as this is crucial for both staff and patients. Overall, while my experience with The Gables was disappointing, I do hope that they can make positive changes in the future to provide better care for their patients