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"Neurology services Altnagelvin"

About: Altnagelvin Area Hospital / Neurology

(as a service user),

I was referred to Neurology Team in 2022. It was a  referral from GP.  

I found the Neurology service excellent.   

On my first review I was seen by DR Donaghy Consultant Neurologist, I was happy with this  as I was worried about the symptoms I had  and as yet had never really had an opportunity to speak to a Doctor about what was happening to me. 

I had a very thorough review and onward Tests  arranged. I  did not have too long to wait for tests and then I was seen again by DR Donaghy.   I was nervous but I was given very good  explanations about results and given choices about further tests.     I felt involved in my care  and was not being pushed into having procedures  carried out that I may not be keen on.  

I was unsure of some things when leaving the Doctors office  but I was welcomed to contact the Doctor via her secretary should I have any worries.   I did actually  do this and again the service I received was excellent. 

During this time I was seen by DR Mary Mc Cullagh  and Nurse Jackie  who looked after me very well during my Lumbar Puncture. These two professionals are exceptional  and I am  sure DR Donaghy  is aware of the great asset they are to her Team. 

The timely manner in which I received my results was impressive, and thank goodness my news was good. I was always worried about being a burden to this service  who look after people who have devastating and life changing diagnosis. I  was never made feel like this, I was taken seriously examined well and even as I  continue to improve  I have been welcomed and encouraged to contact DR Donaghy  should I have any further symptoms. This has left me feeling very confident that should I ever need it, I will be seen by an expert  and very caring Team.    

Thank you all very much. 

Team work

Team work


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Responses

Response from Michelle Scott, Patient Client Experience Lead, Professional Nursing and AHP, Western Health and Social Care Trust nearly 2 years ago
Michelle Scott
Patient Client Experience Lead, Professional Nursing and AHP,
Western Health and Social Care Trust

I am the gatekeeper of Care Opinion and 10,000 voices quality improvement initiative for the Western Health and Social Care Trust

Submitted on 18/05/2023 at 17:55
Published on Care Opinion on 19/05/2023 at 08:11


picture of Michelle Scott

Hello Misey,

Thank you for leaving your story. I work within the trust and I liaised with Dr Donaghy and her secretary who were delighted to hear of the wonderful feedback received. Dr Donaghy had this to say.

"Thank you so much for taking the time to write in. We are very appreciative of your feedback and have shared the story with the team who are equally delighted to hear your positive experience. It can be a very nervous time waiting for results and we are glad you felt involved in your care and confident to seek further support should you want to"

wishing you all the very best

warmest regards

Michelle Scott

Patient Client Experience Lead

Ext 214486 (02871345171)

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