"My Papa's care"

My papa had been admitted to QEUH, ward 6C with end stage heart and renal failure as well as multiple other illnesses including diabetes. His care has been absolutely awful to say the least. Due to being bed bound and palliative he should have been on two hourly repositioning and he was in fact not. Family where up most of the time for hours throughout the day and on several occasions we had to ask staff for him to be repositioned and to have personal care for bowel management. Due to this, he ended up developing a pressure sore to each heel and one developing on his sacrum. On several occasions the wounds were not dressed and left for hours, left at risk of infection or further breakdown.

On one occasion staff had been said to have been bullying him because he refused to take medication (as they were not listening to him that it made him sick) and due to this they did not attend to my papa for hours and had moved everything outwith his reach so he could not take a drink, read his paper, eat or put on his radio.

On several occasions several staff, I believed, seemed as if they could not care any less about him, not saying a word as they walked into the room, or even bothered to tell him his BMs when they checked and I felt they were being very dismissive, speaking in medical jargon to family who do not understand these terms. Family were not updated about anything about his care and were never told he was palliative. 

No information on "What Matters To Me" board. No holistic patient care throughout this stay.

Some of the auxiliary staff I met couldn't be more helping and friendly and we are very thankful for their support for him during his stay.