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"A class service received"

About: Royal Devon & Exeter Hospital (Wonford) / Paediatrics Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics

(as a parent/guardian),

My daughter who is 2 had hurt her arm at the beginning of May. I took her in to the hospital and was in and out within two hours. The service received by the doctor who put my daughters “pulled elbow” back into place was really patient and did minimal exceptional service but maximised my gratitude. Within 30 seconds of being seen he had fixed the problem, my daughter was out of pain and we were going home.

He was a very kind, patient and understating.

*was seen by a doctor in red at 8.30am Exeter RD &E short black hair.

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Responses

Response from Sonya Lucky, Patient Experience Officer (Eastern Services), PALS (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Sonya Lucky
Patient Experience Officer (Eastern Services), PALS (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 18/05/2023 at 14:49
Published on Care Opinion at 14:49


Dear Mom,

Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care your daughter have received and would like to thank you very much for your positive feedback.

Kind comments such as yours are always gratefully received and are an encouragement to staff. Please allow us to log and forward this compliment to the relevant staff. Please send us your daughter's details (full name, date of birth and Hospital/NHS number) along with this feedback by writing to us at rduh.pals-eastern@nhs.net

Kind regards

Sonya I Lucky

PALS office

Royal Devon University Healthcare (Eastern)

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