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"Past medical records need to be taken into consideration"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincoln County Hospital / Accident and emergency Lincoln County Hospital / Cardiology

(as the patient),

Due to my well known heart issues, I passed out on a stone track in the middle of a field, this resulted in me dropping to the ground and smacking the back of my head open on the sharp stones of the track, I honestly thought I had died!

Very fortunately the ambulance was able to drive down the rocky track to where I was lying and after cleaning my head up as well as my heart moderating, off we went to Lincoln A&E where after I had been checked over I was informed that they wanted to discharge me! This I refused and advised them about my heart issues and my well recorded NHS records going back several years. Because of this I insisted on seeing a Cardiology consultant rather than being fobbed off yet again.

Also and because I had hit my head hard which broke the skin in numerous places, the fall which had resulted in me being knocked out, I questioned if I ought to have my head scanned or at the very least X-rayed............. No comment was received in response.

After approaching 38 very uncomfortable hours sat on a chair in the LCH A&E, I was finally wheeled away to the MEAU ‘A’ ward where I had further tests, yet again they wanted to discharge me and yet again I insisted on seeing a Cardiological consultant, I asked yet again about having my head properly examined, but no response was received. Some time later I was moved into the MEAU ‘B’ ward from where, finally, I was taken for a CT scan the latter results of which revealed some very concerning grey matter which shouldn’t be there.

Some time later a junior doctor from Cardiology came to see me whose only objective appeared to be to try and have me discharged! Of course I refused and insisted yet again on seeing a senior Cardiology consultant......... reluctantly the doctor left!

2 days later I was transferred to the Short Stay Cardiology ward, where after some time I was visited by a consultant who I found to be obnoxious objectionable and argumentative consultant. They refused to accept anything I said, had absolutely ZERO bedside manner. I assured them that I was going to request a meeting with another consultant who would actually listen!

About this time I was taken to the MRI unit to have my head scanned.

The following afternoon I was utterly delighted to meet another consultant who positively oozed a truly excellent caring, attentive bedside manner, he was and is an absolute delight. He was able to inform me that the MRI scan had revealed a macro adenoma tumour as well as numerous other details including that I should not be too worried as it is exceptionally rare for them to be cancerous.

They were also able to advise me about what he believed was the best route of action for my heart.

So I left hospital one week after having been admitted the last 2 days of which were exceptionally comforting, however the other 5 days were filled with utter frustration.

Surely any head injury of the kind suffered by me should receive urgent action, surely past medical records need to be taken into consideration?

And finally I feel I ought to point out that the vast majority of the nursing staff were truly brilliant and quite amazingly the food was really quite good!

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Responses

Response from Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service 2 years ago
Sarah Connerton
Patient Experience Manager,
East Midlands Ambulance Service
Submitted on 12/05/2023 at 12:24
Published on Care Opinion at 12:24


Thank you for taking the time to share your experience with us. We are very proud of our crews and are delighted to hear that you had a quick and satisfactory response, with the ambulance able to reach you in the field. We are glad to hear you are feeling better.

If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the attending crew and pass on your kind compliment to them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net.

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

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Response from Miller Sally, Clinical Service Manager, Cardiovascular Medicine, ULHT 2 years ago
Miller Sally
Clinical Service Manager, Cardiovascular Medicine,
ULHT
Submitted on 15/05/2023 at 08:44
Published on Care Opinion at 08:44


Dear Buzzy Beans

Thank you for your feedback in relation to your experience with cardiology at Lincoln County Hospital. I am sorry that you felt the first consultant you saw did not deliver the standard of patient experience that we expect from our medical team. If you would like to contact me directly and provide more details I will look into this further. It is gratifying to hear that the second consultant and the nursing staff helped to ensure your hospital stay was as comfortable and informative as possible. We work hard to ensure our nursing and medical team demonstrate the trust’s values of respect and dignity to each other and our patients, it is heart-warming to see that these were demonstrated to you by our team before you left

Sally Miller

Clinical Services Manager

Cardiovascular Medicine

Mobile: 07849 836220 or sally.miller@ulh.nhs.uk

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Response from Blanche Lentz, Clinical Services Manager, Urgent and Emergency Care Pan Trust, A&E, United Lincolnshire Teaching Hospitals NHS Trust 2 years ago
Blanche Lentz
Clinical Services Manager, Urgent and Emergency Care Pan Trust, A&E,
United Lincolnshire Teaching Hospitals NHS Trust
Submitted on 31/05/2023 at 12:44
Published on Care Opinion at 12:44


Dear Buzzy Beans

Please accept our apologies and thank you for taking the time to provide feedback following your recent experience at Lincoln A&E department.

As you may be aware ED deal with the presenting complaint and will manage accordingly, and do not test for every previous condition and will only request diagnostics, if pertinent.

If you wish to have a full rationale for non-completion of tests please contact PALS (Patient Advisory Liaison Service) for investigation.

Email: pals@ulh.nhs.uk

Text: 07815 707746

Tel: Lincoln 01522 707071, Grantham 01476 464861, Pilgrim 01205 446243

Regards Blanche

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