"Department is worthy of credit"

About: University Hospital Monklands / Gastroenterology (Ward 10) University Hospital Monklands Gastroenterology (Ward 10) ML6 0JS

Posted by KWoody (as the patient), 2 years ago

Post- covid catch- up, very thorough, great staff/ patient rapport. All staff at liver unit are brilliant from secretary through to nurses & consultant Dr Reid.
Nothing was rushed, all explained, I, as patient, had my concerns listened to and taken into account.
Terrific stress on departments with Covid and cut- backs and government spending( or lack of) but this Department is worthy of credit.

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Jennifer Montgomery

Improvement Coordinator, Quality Directorate,

NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 11/05/2023 at 00:34

Published on Care Opinion at 00:34

Dear KWoody,
Thank you for taking the time to feedback to us about your recent experience at University Hospital Monklands, Renal. I am pleased you received a first class service from our friendly team, felt listened to and that they were very thorough. It will be a pleasure to share your feedback with them.
Kind regards,
Jenni

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Update posted by KWoody (the patient) 2 years ago

Serious apologies.
This has gone to the wrong Department.
It was Liver Department of Monklands General Hospital
KW

Jennifer Montgomery

Improvement Coordinator, Quality Directorate,

NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 12/05/2023 at 10:16

Published on Care Opinion at 10:16

Dear KW,
No problem at all, I shall ensure the correct people hear your praise! Thank you for correcting me to ensure I am able to pass this on.
Kind Regards,
Jenni

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Department is worthy of credit

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Update posted by KWoody (the patient) 2 years ago

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