This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Outstanding practice "

About: Western Eye Hospital

More often than not, people leave unpleasant reviews or comments on a service or company from a place of projection. They have not held themselves accountable for this, that or the other. Negativity takes over, and their judgement becomes impaired.

The Western Eye Hospital is absolutely outstanding! Observing the staff, quite literally rushed off their feet with people in need of assistance, as we all patiently waited to be seen (*naturally* we had to wait several hours on a busy afternoon). Their enthusiasm, care, and attention to detail did not waver regardless of circumstance.

I was three weeks into treating two acute eye infections — both left and right eye. Yesterday, the infection took a rapid turn for the worst in my right eye, which began to affect my visual perception. I was advised to go straight to the hospital. What a relief, I’m slowly on the mend now! Thank you so much for taking the best care of me. I am grateful beyond measure!

My very best wishes,

Miss White

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Western Eye Hospital 12 months ago
Western Eye Hospital
Submitted on 04/05/2023 at 14:33
Published on nhs.uk on 05/05/2023 at 19:44


Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Western Eye Hospital. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your

recovery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k