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"Leave u feeling hopeless terrible "

Been with this mental health service for over 2/3 years now terrible communication. to be told they no longer have the recourse's to do one to one which I get I totally understand but to be told I was getting referred somewhere else after being diagnosed with bpd had no support what so ever but one phone call with one woman who promised and never gave me results. The help I needed. To be discharged because they sorted my tablets out. I’m very unhappy and left with no help what so ever have called them about this and asked why they’ve discharged me to be told I can ring 111 absolutely terrible have put me in tears as I kept hanging on to hope for Herrick house thinking they’d help and never did. Very disappointed. Been on a waiting list for worker for years too said how I’m not coping and they don’t care

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Response from Colchester - Herrick House nearly 2 years ago
Colchester - Herrick House
Submitted on 04/07/2023 at 16:26
Published on nhs.uk at 22:54


Thank you for providing your feedback and I am very sorry that you feel disappointed with the service. If you would like to discuss this further with the team they can be contacted on 01206 334100.

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