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Care Opinion

I was made to feel like I was making this up

Posted By Twinkle999

"I was made to feel like I was making this up"

About: Northern Ireland Ambulance Service / Emergency ambulance response

(as the patient),

I was out this afternoon. Took a seizure out of pain. This can happen. NIAS showed up and later on accused me of faking the seizure as it didn't last more than a minute. I was only sent home from a second stay in hospital 2 weeks ago with inflammation of the pancreas (PANCREATITIS) and alongside a rise in my LFTS and enlarged bile duct which are still being looked into.

I was made to feel like I was making this up and was told to go, because if I went to hospital there would be a lengthy wait and I’d be sent home anyway, something that I feel paramedics shouldn’t say. I was also accused of not taking my regular medication for seizures, which I’m not on due to the fact that taking epilepsy medication can be harmful to non-epileptics. This was decided by a neurologist.

I’m sick of being accused of faking seizures. This has to stop. I feel like I’m being harassed by some people for things that are out of my control.

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Responses

Response from Ruairi Cummings, Graduate Intern, Quality & Safety Improvement, Northern Ireland Ambulance Service 12 months ago
Ruairi Cummings
Graduate Intern, Quality & Safety Improvement,
Northern Ireland Ambulance Service

Supports the Patient Experience Team

Submitted on 10/05/2023 at 11:09
Published on Care Opinion at 11:09

picture of Ruairi Cummings

Good afternoon Twinkle999

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. I am sorry to learn that the service provided did not fully meet your expectations, as an organisation we are committed to consistently show compassion, professionalism and respect for the patients we care for. It is further disappointing to hear that despite the care provided to you by the paramedics, this has been overshadowed by some comments. I am also sorry to learn how poorly you’ve been and for the added distress these comments have caused you. I do hope that you are starting to feel much better. If you would like a member of our Service User Feedback Team to get in touch to progress your concern further, please provide your contact details or alternatively they can be contacted at complaints@nias.hscni.net or on 02890 400999.

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Update posted by Twinkle999 (the patient)

I have spoken with Andrew Watterson and team also been in contact with station manager regarding this. I have always good things to say about NIAS and this doesn’t go unnoticed. I know this will be resolved but like I’ve said before before training for the guys in ground with non epileptic attack disorder and I’m willing to put my self out there again and offers the talk again to NIAS if they are agreeable again. It was a pleasure of doing it before. But this time it might give the crews on the ground a better understanding.

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 12 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 12/05/2023 at 14:39
Published on Care Opinion at 14:39

picture of Neil Gillan

Good afternoon Twinkle999

Thank you for providing an update. I have liaised with Andrew and he advised me that the matter is now being dealt with by our Service User Feedback team. I trust it will be resolved to your satisfaction.

Best wishes

Neil

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