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Care Opinion

My mother's experience

Posted By Frustrated of Norfolk

"My mother's experience"

About: Danetre Hospital

(as a relative),

Mum was taken to Northampton General Hospital after a fall.  X-rays were taken but apparently not reviewed, and she was discharged to home by ambulance the next day (we had no advance warning of this).  She was told the bed was needed for someone who needed it more than her.

Continuous falls over the next 3 weeks, as mum tried to be independently mobile. 

Community nurses arranged for admission to Northampton General via A&E.  By then she was unable to walk or even stand at all.

She spent the whole of that day in A&E on a chair in the waiting area, and that night on a chair in the corridor, and the next day on a trolley in a cubicle.

She was eventually moved to a ward (Eleanor ward.) The nurse phoned to say Mum had fallen in the ward. Finally (it appears) her x-rays were checked and fracture diagnosed. The previous x-rays were reviewed and a hairline fracture detected (from 3 weeks previously).

Surgery performed, but but due to damage caused by so many falls, a normal hip replacement could not be performed, and so a girdle stone procedure was done. Moved to Cedar orthopaedic ward

Over the next 3 weeks Mum got Covid, (and was moved to Willow ward), C Diff, and multiple UTI’s, so no physiotherapy was given.

She was then moved to Danetre Hospital for intensive physio. Built up shoe supplied.

Mum is currently still there, but not physically able to come home.  She has no mobility at all. We will have to find a residential care place for her.

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Responses

Response from Sara Francis, Patient Experience Coordinator, Northampton General Hospital NHS Trust 12 months ago
Sara Francis
Patient Experience Coordinator,
Northampton General Hospital NHS Trust

Submitted on 05/05/2023 at 13:24
Published on Care Opinion at 13:34

picture of Sara Francis

Good afternoon Frustrated of Norfolk,

Thank you for bringing this to our attention.

We are very sorry to hear that your mother did not have a good experience when visiting NGH. This must have been most distressful for not only your mother but also for yourself.

Would you be happy to provide your mother's full name and date of birth so that we can pass this on to our Senior Nursing Leads to investigate further?

If you are happy to provide those details, please contact our Patient Experience Team via telephone: 01604 544054 or email ngh-tr.PatientExperience@nhs.net

We strive for high standards of patient experience within NGH and are always looking at ways to improve.

Best wishes

From all of Team NGH

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