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I had a great experience

Posted By Linzc75

"I had a great experience"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Orthopaedics (Wards 10a, 10b, 10c &10d) Scottish Ambulance Service / Emergency Ambulance

(as a service user),

I fell at home and dislocated and fractured my ankle.  Ambulance called and they came quickly and were excellent.

I was taken to QEUH A&E, where staff were excellent. Got x-rayed quickly, fabulous radiographer, quickly taken to resus where orthopaedic doctors reset my ankle.  Straight to CT, then admitted to ward 10D.

Staff all fabulous, but special mention for Diane the HCSW on night shift, so good at her job, friendly and experienced. Nothing was a trouble for any of the staff, who I feel are totally overworked and underpaid.

Theatre staff were excellent and then the fabulous physiotherapists who got me home.  I had a great experience from the NHS. 

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 28/04/2023 at 10:38
Published on Care Opinion at 10:38

Dear Linzc75

Thank you for sharing your story. It must have been a very painful experience so I am glad that you are happy with the care you received from NHS Scotland.

If you would like me to pass on your thanks to the ambulance crew that attended may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name and the date and address we attended.

I do hope that you are feeling better.

Kindest regards

David

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Response from Daniel Johnson, Clinical Services Manager, Trauma & Orthopaedics, Pre Operative Assessment - South Sector, NHS Greater Glasgow and Clyde 2 years ago
Daniel Johnson
Clinical Services Manager, Trauma & Orthopaedics, Pre Operative Assessment - South Sector,
NHS Greater Glasgow and Clyde

Submitted on 28/04/2023 at 11:35
Published on Care Opinion at 11:35

picture of Daniel Johnson

Hi Linzc75,

Sorry to hear about your ankle! But thank you very much for taking the time to feedback to us with your experience.

I will make sure your kind words are fed back to all staff involved in your care.

Cheers,

Dan

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Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 2 years ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 28/04/2023 at 15:16
Published on Care Opinion at 15:21

picture of Karen Hughes

Dear Linzc75,

thank you so much for taking the time to fill out a care opinion, I am so sorry to hear about your injury - that sounded extremely painful! I hope you are healing well and back on the road to full recovery. Thank you so much for your lovely comments about the excellent care you received within the Emergency Department- I’ll pass them on to the staff, they’ll be delighted to receive such positive feedback. Thank you.

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