"Mask wearing policy"

I was visiting a relative today and went to his room without a mask or any comment from the staff at the desk . I was told previously you didn’t have to wear a mask .

As I left my relative’s room to  go to the toilet the staff were at the desk and there was no comment to me.  However, on my return, I was challenged as to where I was going and who I was visiting..

I  said I was visiting a relative and they said in a what I found a very officious manner that I needed to wear a mask .

I said I had not been asked about this on my previous visits . They said it was policy.  They  gave me a mask and I wore it,  however they failed to notice that I was wearing hearing aids and therefore was exempt.

Can you please clarify the policy in wearing masks in Ward 6 D as there seems to be  different policies on different days .

I found the staff at  the desk to be very unhelpful and challenging .