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Excellent knowledge, skills and experience

Posted By sliderw68

"Excellent knowledge, skills and experience"

About: Golden Jubilee National Hospital / Thoracic Surgery

(as a relative),

My relative had major surgery and aftercare recently. He was treated by Mr Thomas, who demonstrated excellent knowledge, skills and experience from talking about the procedure, performing the surgery and checking on progress daily (if not more than once a day). 

My relative and our family were treated with compassion and kept well informed at every stage in HDU3 and in the thoracic ward.

The team including anaesthetists, nurses, health care support workers and physios all did a great job.

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Responses

Response from Andrea Heatley, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 2 years ago
Andrea Heatley
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee

Submitted on 02/05/2023 at 10:14
Published on Care Opinion at 10:14

Dear sliderw68

Thank you so much for taking the time to acknowledge the dedication and patient care provided by our staff.

It is an absolute pleasure to pass on your comments to the team and I am ecstatic that the care you received was of the highest standard. Our staff are very hard working and committed to providing excellent patient care and I am sure they will be delighted that you have had a positive experience.

Thank you again for taking the time to post your lovely comments, it is very much appreciated.

I wish you all the best with your recovery and for the future.

Kind regards

Andrea

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