"Post-op symptoms"

Dear AprilOp

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion.

I am sorry to hear that your post operative symptoms were severe and not what you expected. This mush have been shocking and very frightening for you.

If you send me your name, date of birth and let me know what operation you had I can try to get someone from the service to discuss your symptoms with you. My email address is siobhan.mcilroy@nhs.scot.

I hope you are recovering well, take care and best wishes, Siobhan.

Dear AprilOp

I want to firstly thank you for agreeing to speak with me directly to ascertain the post operative symptoms you experienced following your iTIND procedure. I am very sorry that it was not how you expected it to be and appreciate you giving your permission to provide feedback on the outcomes following our discussion.

It is also appreciated that you were happy for me to discuss this with the Consultant Urologist who undertook your procedure, he was also very grateful for the feedback and how it will enable us to facilitate service improvements and ensure patient-centred care can be achieved as we embrace this new procedure into the Urology service.

The issues we identified and the planned solutions are as follows:

Patient information - in addition to the patient seeing a video during the consultation process we will add in an Patient Information Leaflet (PIL) to take home. There will also be a post-operative leaflet which will advise what to expect after your procedure.

Medication - on discussion with the Consultant there will be additional post-operative medication provided, this will aid in reducing pain/discomfort which may be experienced in the days following procedure. There will also be the addition of a pre-medication - this will be provided on the morning of procedure when you come into hospital.

Post operative check - we discussed that you thought it may be beneficial for staff to contact patients 3-4 days after procedure to check on progress and to identify if patient is experiencing any issues - this is still under discussion but we will ensure meantime that patients have a point of contact should they experience any issues prior to post operative appointment which occurs 1 week after.

If there is anything else you wish to discuss further, please do not hesitate to contact me or the Urology team.

Thank you and best wishes

Jackie