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Ambulance came quickly enough

Posted By MagsT

"Ambulance came quickly enough"

About: Craigavon Area Hospital / Acute Medical Unit (AMU) Craigavon Area Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

Came into ED on Saturday after waiting 25 mins for an ambulance which I was pleasantly surprised about as I expected a much longer wait. I spent all day Saturday in ED and was moved to a ward on Sunday evening. The staff have all been good I've found the food ok.

The physio has been in working with me to help get some of my mobility back before I can be discharged.

I can't really think of anything to be improved and I've been happy with my stay.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 27/04/2023 at 11:44
Published on Care Opinion at 11:44

picture of Neil Gillan

Dear MagsT,

I would like to begin by thanking you for taking the time to share your valued feedback. It is heartening to discover that the ambulance arrived quickly and that you continue to be well cared for. I wish you a speedy recovery.

Best wishes

Neil

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Paul Smyth, Head of Service Emergency Departments, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 2 years ago
Paul Smyth
Head of Service Emergency Departments, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 08/05/2023 at 15:17
Published on Care Opinion at 15:17

Thank you for taking the time to share your feedback of your experience. I will feed this back to the staff. We hope you are recovering well.



Kind regards
Paul Smyth

Head of ED
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