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"Mixed messages, sometimes very rude"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

I am at the QEII for antenatal care. I have not seen the same midwife twice, and it is not clear which appointments are at the hospital and which are with the community midwife.

We are hoping to have a home birth, but trying to get a straight answer about how to arrange this has been close to impossible. First midwife was very supportive, told us how it works and to ask closer to due date. Everyone else passing us from pillar to post. Today's midwife (28 weeks) was incredibly rude, saying "you don't get a choice" to a simple question (she had invited us to ask questions), and everything she said contradicted previous information.

No clear guidance at all, and no reason to behave like this with people.

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Response from Queen Elizabeth I I Hospital nearly 2 years ago
Queen Elizabeth I I Hospital
Submitted on 30/05/2023 at 17:03
Published on nhs.uk on 03/06/2023 at 18:56


Thank you for leaving your feedback, please see a message below from our Head of Midwifery, Lesley Overy:

Thank you for taking the time to provide us with your feedback. This is really important to us and I am very sorry to hear of your experience, this would not be our expectation for any woman using our Maternity services.

I would value the opportunity to apologise to you personally and to discuss how we can work together to learn from your experiences and to make sure that you have the right support in place for the remainder of your maternity journey.

Please contact me at your nearest convenience via l.overy@nhs.net.

With kindest regards, Lesley

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