"Appalling telephone and Appointments system."

About: Droitwich Spa Hospital Droitwich Spa Hospital Droitwich WR9 8DN

Posted via nhs.uk 2 years ago

I had an Appointment at Droitwich at 6.30 pm today. At 5.15 pm today as I was about to leave. they rang to cancel it. My experiences have been just awful. They keep you on the phone for ages, cannot connect you, promises to ring you back just do not happen. They will not use ordinary text messages or e mail. They send you secure messages which do not work. Hopeless.

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Droitwich Spa Hospital

Submitted on 30/04/2023 at 19:03

Published on nhs.uk on 02/05/2023 at 21:25

Dear Peter Vaughan,
We apologise for the negative experience you have had at Droitwich Spa. We're sorry to hear that you have had difficulty getting through to our staff on the phone. We'll make sure to pass on your concerns to our team and work on improving our communication. Thank you for bringing this to our attention.
Kind regards, Droitwich Spa Hospital

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