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Prioritising patient care

Posted By KT Mearns

"Prioritising patient care"

About: General practices in Greater Glasgow & Clyde

(as a service user),

Requested a 3 month medication supply from GP practice as was going out of country for 7 weeks, back in Scotland for 2 weeks and away for further 6 weeks. Did not want to try to organise medication during 2 weeks back here.

As a result of my time away, GP removed me from practice list and cannot now re-enrol at practice as post code no longer covered by that practice. A practice I had been in for 53 years. Have returned home and currently ill and sitting in A&E. How do I feel? - I feel that my GP practice is not interested in patient care as a priority. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 21/04/2023 at 14:51
Published on Care Opinion at 14:51

picture of Nicole McInally

Dear KT Mearns

I am sorry to hear that you have been removed from your GP Practice and that you have been left feeling that patient care is not a priority and that you are currently sitting in A&E.

Unfortunately, GP practices in NHS Greater Glasgow and Clyde operate their own feedback and complaints systems and are not registered to respond to feedback received via Care Opinion and will not see your feedback. Therefore, can I suggest that you contact the Practice Manager to discuss their decision to remove you from the GP Practice.

If this is something you might find difficult to do there is an independent service called PASS (Patient Advice and Support Service) who can help you to give feedback, raise concerns or make a complaint about any health service, including GP practices. It is free and entirely confidential. You can contact PASS on 0800 917 2127 or visit their website at Patient Advice & Support Service | Citizens Advice Scotland (cas.org.uk).

I hope you feel better soon.

Nicole

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Update posted by KT Mearns (a service user)

Dear Nicole, Many thanks for your prompt response. As the Practice has seen their action to be appropriate and therefore, as I say, have given no consideration to patient care, I deem the practice to be unfit for patient needs. Indeed, as a patient which requires a lifetime daily medication need, they have left me without the facility to obtain a prescription until I, rather than they, sort this out as a result of their action. In their letter, they advise my post code is no longer covered by their practice which basically reads 'go elsewhere' - quite appalling that they can do this. To that end, I neither can or desire to rejoin the practice and have, as at last night, applied to become a new patient at an alternative practice. I await the outcome.

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 02/05/2023 at 14:07
Published on Care Opinion at 14:07

picture of Nicole McInally

Dear KT Mearns

Thanks for the update. I am sorry to hear that you do not wish to re-join the practice which I completely understand. I hope that you hear from the alternative practice very soon.

Best wishes

Nicole

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