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"Incredible A&E Nurse"

About: The Royal London Hospital

I was sent to A&E by 111 on Monday 17th April, around 9pm. I’ve had glandular fever for two weeks and my tonsils were so swollen I struggled to stay hydrated, couldn’t eat, and was in a lot of pain. The nurse I saw was very kind and patient with me (I couldn’t speak clearly). Unfortunately I didn’t get his name, but I am very grateful to him. He took a look at my throat and said I needed to see an ENT and get hydrated at urgent care. I hope this review can be passed on to Royal London A&E because this member of staff was excellent and helped calm my anxiety about hospitals. I only waited around 20 minutes to be seen! I am now on antibiotics and feeling significantly better. Thank-you so much for your hard work.

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Responses

Response from The Royal London Hospital 13 months ago
The Royal London Hospital
Submitted on 20/04/2023 at 09:38
Published on nhs.uk on 21/04/2023 at 16:05


Dear Emily

Thank you for taking the time to share such positive feedback about one of our nurses in the Emergency Department at Royal London Hospital. It is most rewarding for us to learn that this member of staff treated you care and kindness. We will ensure that your kind words are shared with the department who we are sure will be very happy to receive this.

Best wishes to you

Central Complaints Team

Barts Health NHS Trust

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