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"11 hour wait!"

About: Hull Royal Infirmary

Got there early hours in the morning, my partner had bad chest pains. Was told it would be an 11 hour wait, hadn't managed to bring money with us so was unable to get food that whole time.

Not enough available toilets (1 men, 1 woman, and 1 disabled) for the whole of the emergency department. In the disabled toilet there was no emergency pull cord either which is a big issue if a disabled person had an accident in the toilet.

Then people was repeatedly called through the night, not just once or twice but nearly every hour on the hour when it was obvious they had left.

Overall I understand people are there that could easily be seen elsewhere but those that can be seen elsewhere should be turned away at the reception. Patients who can eat should be offered some biscuits or a sandwich at regular intervals.

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Responses

Response from Jackie Wileman, PALS Officer, Hull University Teaching Hospitals NHS Trust 2 years ago
Jackie Wileman
PALS Officer,
Hull University Teaching Hospitals NHS Trust
Submitted on 20/04/2023 at 11:26
Published on Care Opinion at 11:26


Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the Emergency Department and we will ensure your comments are shared with the manager.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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