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Great staff who treated me as an individual

Posted By Terri Dactyl

"Great staff who treated me as an individual"

About: NHS 24 / NHS 24 (111 service) Stirling Care Village / Minor injuries unit Stirling Care Village / Xrays & ultrasound

(as the patient),

Had an appointment booked through NHS111. Was very quick, less than an hour from phone call to appointment time.

Was seen straight away with great professionalism. Had a separate appointment for something else just a few days later. Again seen within a couple of minutes of arrival. Straight in for Ultrasound. Great staff who treated me as an individual.

Rather than NHS bad news reports, these recent visits were fantastic. Full of praise for them. Well done to staff !  

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Responses

Response from Tracey Archibald, Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit, Nhs Forth Valley 12 months ago
Tracey Archibald
Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit,
Nhs Forth Valley

Submitted on 20/04/2023 at 16:07
Published on Care Opinion at 16:07

Good afternoon Terri

Thank you for taking time to give feedback about your recent visit to MIU. There are so many advantages to obtaining an appointment to a minor injury assessment through NHS 24. I am delighted to read how the process worked for you.

I hope you are recovering well.

Take care

Tracey

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 12 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 20/04/2023 at 19:48
Published on Care Opinion at 19:49

picture of Shona Lawrence

Hi Terri Dactyl

Thanks for sharing your experience on Care Opinion. I hope you are doing well.

It's great to see your journey of care was managed efficiently with a referral by NHS 24 for you to receive further assessment. Great feedback also about the staff who treated you as an individual. I'm so pleased this was your experience. Well done to the staff indeed!

Should you care to share any further detail about your call to 111, it would be great to hear further from you. You can contact our Patient Experience Team at Patient.Experience@nhs24.scot.nhs.uk

Take care and best wishes for the future.

Shona

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