"The care I received was faultless"

About: New Victoria Hospital / Day surgery New Victoria Hospital Day surgery Glasgow G42 9LF

Posted by HCxx (as a service user), 2 years ago

I had surgery in January of this year on my knee and went to the day surgery unit within the New Victoria hospital.
The care I received was faultless. The staff at all stages were excellent at explaining what was going to happen and when. I felt very relaxed in their care.
A special thanks to Kerry who recovered me. She made me feel at ease, and she was kind and professional at all times.
The whole experience of my day surgery was very organised and I felt included at every stage.

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Mary Taylor

Lead Nurse, Day Surgery - New Victoria Hospital,

NHS Greater Glasgow and Clyde

Submitted on 25/04/2023 at 11:29

Published on Care Opinion at 11:29

Dear HCxx
Many thanks for taking the time to share your story about your visit to the new Victoria Day Surgery Unit.
I am so happy to hear that you had such a positive experience when having your surgical procedure and that our staff took such good care of you at every step of your journey.
I will ensure that your feedback is shared with all our staff and in particular Kerry from our recovery area.
I do hope that you are now recovering well following your surgery and again thank you for sharing your story.
Kind Regards
Mary Taylor
lead Nurse

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