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""Did what she said on the tin""

About: Motherwell Locality Support Service / Community mental health team outreach

(as a service user),

I have had good and bad experiences equally in health and care services. My closest relationship was definitely with my CPN Bernadette  who as Heinz soup said "Did what she said on the tin". She was kind, loyal, reliable and never missed one appointment in all three years I was privileged enough to know her. She has now re-entered mental health services. I do hope she can help others to the same profound level to which she has helped me.

Yesterday, I met a man called Tony from the Advocacy Project who has made a truly deep impression on me. He was without a complaint and even apologised for using acronyms such as MHO for Mental Health Officer, which I do not understand. I have nothing except admiration for the vast majority of people who have I have met in Mental Health services, especially the Hamilton Connect Project. I wish her and her team well. With love and respect.

Ta choi fir noil! 

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Responses

Response from Louise Lawrie, Service Manager - Motherwell Locality, North Lanarkshire Health & Social Care Partnership 2 years ago
Louise Lawrie
Service Manager - Motherwell Locality,
North Lanarkshire Health & Social Care Partnership
Submitted on 27/04/2023 at 09:37
Published on Care Opinion at 09:37


picture of Louise Lawrie

Hi guidefs58,

Thank you so much for taking the time to provide such lovely feedback, it is so amazing to hear about the positive relationship you had with Bernadette and how this helped you greatly. I must apologise for the delay in response, I have been trying to find the team in which Bernadette works so that I can ensure your wonderful feedback is sent on to her. Unfortunately I have not had much luck - I wonder if you would mind emailing me directly so I can get some further information.

Please contact me at Louise.Lawrie@lanarkshire.scot.nhs.uk and I will ensure this reaches the right people.

Many thanks and I look forward to hearing from you.

Louise Lawrie

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