"Ineffective continuous flow system for beds"

Could not be more upset for my father in law, in his nineties,  admitted to hospital on Thursday with pneumonia.  He was given a room in ARU 2 Queen Elizabeth hospital Glasgow and seemed to be improving. This morning (Sunday) we got a call to say he was being moved to ARU 3 - we arrived at the ward to find him on a bed next to the nurses station. We were advised that no room  was available for him at this time - his previous room 48 was allocated to another patient.

The nurses and all staff could not be more helpful particularly Anne and Netty and the other nurses and doctor.  Anne called for assistance to the bed manager and senior team who refused to speak to me to explain how an old man could be left this way having his lunch in a corridor and his bed plugged in to the nurse station -with his belongings piled in his bed.

I was very upset - I called the hospital myself on my mobile asked for bed management and spoke to staffwho listened and were sympathetic but could not explain how it happened nor why they had refused to speak to me.  They explained the continuous flow system - I explained it’s not working.

After 4 hours a room was found as a patient was moved to another area.  So despite getting through the 7 hour wait to be admitted to hospital his waiting was not over.

I found this really shameful and so sad that these nurses and staff have to deal with this situation and the people who implement the system are allowed to hide behind their telephones - shame on you.