"Fantastic Service Today "

Today I emailed the practice for an asthma review and was phoned with in the hour and offered a cancellation app that same day. I met the new asthma nurse who was amazing, kind, listened to me, she cared and offered me a new perspective on my care. She supported me to look at a new care plan and a new medication.

So friendly and kind.

In addition to this - I phoned the practice today to make a GP phone appointment - I was called back today by a lovely GP, again I felt listened to - I was given all the correct help and advice and felt very good about the appointment.

I needed to make some follow up blood and health checks and was in practice for my asthma review so took the opportunity to speak to the reception team - I was greeted by a lovely staff member who helped me navigate the advice I’d been given and supported me and found me 2 very convenient appointments - both with in a few days so I don’t have to wait weeks for tests.

Overall I would say this is one of the best experiences I’ve had with any NHS branch. I felt valued and cared for. The team at Lakenham were amazing today !!!