"Poor staff attitude"

On my admission to Surgical Ambulatory Care Unit in April I was very anxious awaiting scan results and blood results. I had to explain my symptoms to the junior doctor on call  twice as they answered their phone about other patients.  I fully understand but I do think you need another doctor in SACU to help out.   I felt sorry for the one doctor trying to multi task, take calls and give out results . 

Secondly I am deeply disgusted and disappointed at the derogatory comments being made from two staff regarding the endoscopy service. I think it would be beneficial for those staff to visit endoscopy to see what is actually done there.  Other patients in turn could be afraid to come to endoscopy as a result of their comments. We are all supposed to be a team but degrading other staff in front  of patients not knowing who is behind the curtains is not acceptable and I left feeling very angry and disappointed !