"Appalling service from in house pharmacy"

Had an urgent Cardiologist appointment at Calderdale Royal Hospital on 5 April, consultant prescribed four medications, which he advised me to start immediately. Rowlands said one wasn't in stock and i would have to go back to collect it - pointed out this was best part of an hour's journey in each direction and the assistant said they would arrange for me to pick it up at Huddersfield when it was back in stock, 48 hours later no word from Rowlands. It now appears that the whole company closes down for four days. Nobody answering the phone at Halifax or Huddersfield, sent an email to the enquiries address and was told it was impossible to deliver. rang the complaints helpline, would I leave a message and someone would call me back - four days later and still waiting; emailed the complaints line, got an automated response 24 hours later telling me complaints were dealt with in the order they are received. Do I think I'll still be on the planet when they get round to it? It's now 11 April. This is supposed to be urgent and at this rate I'll be lucky to be able to start my medication within a week. Thank you Rowlands for assisting my stress levels, how on earth did the Trust think fit to award you the contract? Totally disgusted.