"Treated with care and respect"

I recently called Ward 6 for advice about early pregnancy. I spoke with a very professional and empathetic nurse called Laura. I really appreciated how she explained the reasons for the way to manage what I presented with, that she gave information that helped with reassurance, and answered all of our questions. She made me feel very heard and followed up with the doctor which provided an extra layer of reassurance.

I was treated with absolute care and respect and I am extremely grateful. I hope that Laura knows what she does, that it does not go unnoticed and makes a real difference to the patient experience.