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Lack of heating in Lynher H ward December 2022

Story from nhs.uk

"Lack of heating in Lynher H ward December 2022"

About: Derriford Hospital

I was admitted via A & E with rectal bleeding and spent 5 nights in hospital. Being moved from one ward to another in the middle of the night was very alarming. When trying to cope in Lyher H ward I found that there was no heat at all. I asked various people each day, including the consultant to report this but nothing happened. I tried find out a number for the buildings officer so i could report it myself but again no luck.

Adjoining wards did have heat,

I do hope this has been sorted out now.

Also why have the wards got smooth floor covering but the toilets non-slip?

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust nearly 2 years ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 24/05/2023 at 10:51
Published on Care Opinion at 10:51

picture of Alison Stanton

I apologise you felt the bay was cold on the ward. There were no issues with the heating, so I am unsure why this was the case. Sometimes the windows are often open for ventilation but I would expect patients to be offered extra blankets if they are feeling the cold. The flooring is all in line with Trust policy to maintain patient safety.

I sincerely apologise that you were moved in the night. I understand this can be very traumatic. The Trust is experiencing high demands for inpatient beds and sometimes there is a delay in obtaining them until later in the day.

I hope you have recovered well since being home.

Kind Regards

Charlie Hennah | Matron

Cardiothoracic and Vascular

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