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"Are you going to let a blind man go deaf?"

About: Mayflower Medical Group

The surgery is horrendous!! I am blind have an ear infection with 80% hearing loss, took them 2 weeks to call back then booked an appointment for me a week later. The course of anti-biopics weren’t enough and after 5 days where the issue wasn’t gone I asked for some more and received an email to say that someone will call you but and we expect to do this on the 18th April but may take longer due to bank holidays. By then the infection will be rife and more hardy to treatment - how difficult is it to pop a prescription through electronically for ear spray? It’s me t like I’m asking for morphine. My wife is a nurse and we have friends who are doctors etc, I’ve had my ear re-examined with a special camera and have images but cannot get a GP to prescribe a simple spray. I’m now practically blind in both eyes and deaf in one ear!

I’d imagine this will all continue until we all embrace privatisation - let’s face it, tgey know we wouldn’t until things hit rock bottom!

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Responses

Response from Mayflower Medical Group 2 years ago
Mayflower Medical Group
Submitted on 11/04/2023 at 12:06
Published on nhs.uk on 13/04/2023 at 09:05


Dear Dan W,

Thank you for taking the time to provide this feedback. I am sorry that you have had this experience.

Please can I ask that you contact me at

d-icb.mayflower.feedback@nhs.net or via our online form on our website under "Have your Say" then I will be able to look into your case and ensure you get the support you need.

I want to assure you that here at Mayflower Medical Group we are currently implementing improvements for patient access and you should start to notice a difference in the coming weeks.

In the meantime, I am happy to look into your issue so please contact me as soon as possible via one of the methods stated above.

Your sincerely,

Jo,

Governance and Improvement Team.

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