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Everything

Posted By Patient concern

"Everything"

About: Russells Hall Hospital / Accident and emergency

(as the patient),

Knocked over by car police had to take me to A&E due to a delay with the ambulance and complete first aid. Just awful don’t blame staff. No staff, hospital was filthy. I have blood cancer, I was stitched up on a bed with no cover and staff from other departments covering.

I feel I should have seen a plastic surgeon and had a mri scan etc. Left with no aids or discharge letter, no water offered or pain relief had to ask. People had wet themselves and wheelchair not cleaned, other patients use them, no staff to help to use toilet, no idea of medical background, had to tell them. Very disjointed service, don’t blame staff, patients and staff put at risk. I’m articulate and had someone with me, I was discharged without letters or walking frame as unable to walk. 

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Responses

Response from Russells Hall Hospital 12 months ago
Russells Hall Hospital

Submitted on 12/04/2023 at 12:19
Published on nhs.uk on 13/04/2023 at 10:15

Dear patient,

Thank you for taking the time to post feedback about your experience at our hospital in the Emergency Department. We are disappointed to hear about your experience during your visit.

We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. As part of our commitment to continuously improve the patient experience we have shared your feedback with the Matron and Senior Management Team who will consider your suggestions and take appropriate action.

If you would like to speak to our team about your experience or raise concerns formally, please contact our Patient Advice and Liaison Service (PALS) on freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further.

Best wishes,

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Patient concern (the patient)

Hi

I don’t blame the staff it’s the system it’s broken.

I work in it and I feel for staff and patients. The government needs to take notice there is a crisis in health and social care.

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