"Extremely rude and triggering "

Posted via nhs.uk 2 years ago

Having waited for the service to contact me and hearing nothing. I eventually received a phone call from a lady who was incredibly, rude, triggering and basically shouted down the phone to me about having to wait for treatment. The number was withheld and the lady was very uncaring. So triggering and upsetting for someone with severe mental health issues
Really terrible service

More about:

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Brentwood Resource Centre - Scripts

Submitted on 18/04/2023 at 14:56

Published on nhs.uk at 20:52

Thank you for taking the time to share your experience. We are very sorry to hear this was a negative experience for you. We take all comments from our patients very seriously and learn from feedback received. If you would like to contact either our PALS service on 0800 085 7935 or telephone Brentwood Resource Centre and ask for the Team Manager who will be more than happy to discuss this in more detail with you if you wish.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Brentwood Resource Centre - Scripts

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Extremely rude and triggering

"Extremely rude and triggering "

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k