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"Extremely rude and triggering "

Having waited for the service to contact me and hearing nothing. I eventually received a phone call from a lady who was incredibly, rude, triggering and basically shouted down the phone to me about having to wait for treatment. The number was withheld and the lady was very uncaring. So triggering and upsetting for someone with severe mental health issues

Really terrible service

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Responses

Response from Brentwood Resource Centre - Scripts 2 years ago
Brentwood Resource Centre - Scripts
Submitted on 18/04/2023 at 14:56
Published on nhs.uk at 20:52


Thank you for taking the time to share your experience. We are very sorry to hear this was a negative experience for you. We take all comments from our patients very seriously and learn from feedback received. If you would like to contact either our PALS service on 0800 085 7935 or telephone Brentwood Resource Centre and ask for the Team Manager who will be more than happy to discuss this in more detail with you if you wish.

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